TERMS & POLICY OF SERVICE
REV. 02/01/2023
Items are categorized by lawn care services but may apply to all/other/unlisted services.
LAWN CARE SERVICES
Services in this category include, but are not limited to: recurring lawn care maintenance, landscape maintenance, & property cleanups, etc.
Payment Policy
When you have accepted an estimate, you will be prompted to upload and store payment on file or establish a payment option. This must be completed before your first service can be scheduled. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system, to be used only by our company for the purpose of collecting payment for services performed by our company. Payment for lawn care services will be charged to your card on file by the end of the business day of service or the day after. Other payment schedules can be arranged if discussed and agreed upon. An electronic receipt will be sent to you. If a payment is unable to be processed, service will be put on hold until payment is made, and a $25 fee will be charged to your account after the 7th day. Repeated unsuccessful payments may result in termination of service.
Please note that the first lawn care service or service performed after a requested break in service may result in a charge up to double the regular service amount. This one-time increase up charge would be due to overgrowth and excessive time spent IF NEEDED.
Scheduling
In a business whose productivity relies upon the weather, scheduling can be difficult at times. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect your project start and completion dates. Lawn care services are placed on a weekly/ bi-weekly schedule and adjusted as needed throughout the season. Please note that if our lawn care crews come to your property to perform scheduled lawn care service and your lawn is freshly mowed by another provider without notice to our company, a charge of 50% of your regular service cost will be assessed to your account.
Picking Up Items
Your service will be predictable and reliable. Since you’ll know when we’re coming, we ask that you please pick up all items in your yard and move all vehicles or blockages that may hinder our ability to access gates, etc. This includes dog feces and dog toys, children’s toys, hoses, gardening equipment, etc. Extra charges may apply if our mowing crew is responsible for picking up items in your yard (this excludes sticks and yard debris when we are providing a clean up service) or is delayed at your property due to blockages. This ensures that our crew can stay efficient and do the best job for you, while avoiding damage to your personal items and our equipment. Repeated occurrences, damage to our equipment or personal injury to our employees may result in termination of service.
Pet Waste
Pet waste carry disease. All pet feces are to be picked up prior to us arriving. If an area of the property (back yard for an example) has pet waste in it that has not been picked up with excessive waste that area of the yard will be skipped, with no plan to return until next scheduled service. Also, resulting in paying the full price for that particular service visit. This is to protect all team members performing the work of any sickness and disease.
Courtesy and Safety
While Quality Lawn Professionals, LLC. is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. This is for your safety, as well as our own.
Extra Clean Up Due to Storm or Heavy Winds
If a storm or heavy wind leaves behind excessive sticks, tree limbs, and/or yard debris, we will clean up what is necessary and charge at a rate of $80 per man hour plus a $35 disposal fee. In most instances, we will communicate with you before any work is done; the only exception is if the debris is so severe that it hinders our ability to provide your regularly scheduled lawn service. If your lawn acquires heavy debris between reoccurring mows, you will be contacted to discuss other options.
Damages
We cannot be held responsible for damage to irrigation systems, sprinkler heads, downspout covers, etc. We can replace certain items for a small fee. We cannot be held responsible for damage to certain unavoidable areas that could be affected by a string trimmer or edger including, but not limited to: fencing, mailbox posts, swing sets and play areas, unprotected siding that may be low to the ground, unmarked plants placed outside of regular beds, and other unprotected or unmarked areas. If an item should be directly damaged by our equipment, we will communicate the issue with you as soon as possible; if you notice that an item has been damaged, please notify us within 24 hours per our satisfaction guarantee below. Please note that Quality Lawn Professionals, LLC. is fully licensed and insured, carries one million dollar liability insurance, and workers’ compensation coverage on all Quality Lawn Professionals, LLC. employees.
Satisfaction Guarantee
Your 100% satisfaction is guaranteed. If for any reason you are not satisfied with the quality of service you have received, please contact us within 24 hours. This contact may be in the form of a phone call, text, voicemail, or e-mail. Please leave your contact information and describe the issue in detail. If you contact us after regular business hours (Monday through Friday 7:00am to 6:00pm), we will contact you as soon as possible when we re-open. If an issue should arise after the 24 hour window, it may be due to an issue of nature or other circumstance that could prevent us from correcting the problem at no charge.
Legal Notices / Disclaimers
The client is advised and permits their property to be photographed and/or videographed for the purpose of site documentation and for social media/marketing purposes.
Cancellation
If you choose to cancel your routine lawn care service, a 24 hour notice is required (or if your service day is Monday, please notify us before 4:00pm on Friday). If we do not receive notice of your cancelation, and we are notified when we show up at the property to perform the scheduled work a charge of 50% of your regular service cost will be assessed to your account.